Thank you for playing LINE Cookie Run.

We regret to announce that LINE Cookie Run will be closing soon. We would like to extend our sincerest apologies for the closure and gratitude to all players who have supported the game up until now.

From 3pm, Apr. 18, 2018 (GMT+9), the game will no longer be available to download, and sale of paid-for items (hereafter referred to as in-game currencies) will close permanently.

Players who already have the game installed on their device will be able to continue playing and using in-game currencies that they have already purchased.

Please refer to the schedule below for further important dates relating to the game’s closure.

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Schedule (all times and dates are GMT+9)

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Termination of new downloads: 3pm, Apr. 18, 2018

Closure of sale of in-game currencies: 3pm, Apr. 18, 2018

Game closure: 3pm, Jun. 5, 2018

Start date for refund request applications: 3pm, Jun. 25, 2018

Application deadline for refund requests: 3pm, Aug. 31, 2018

Support closure: Oct. 31, 2018

 

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In-Game Currency

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In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds for in-game currencies remaining in their account (hereafter referred to as paid-for in game currency balance) at the time the game closes.

 

■ Refund application process

You must submit a Refund Application Form.

The URL for the Refund Application Form will be posted on the LINE Games official blog and other locations no earlier than Jun. 5, 2018 (GMT+9).

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Notes:

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New downloads from both App Store and Google Play, as well as sale of in-game currencies both in the game application and on LINE STORE, will be terminated at 3pm, Apr. 18, 2018 (GMT+9).

Once the game has been removed from the App Store and Google Play, you will no longer be able to re-download or re-install your game in the event that you delete it from your smartphone.

- In-game items can be used until the game closes.

- Since it will no longer be possible to log in to the game after it has closed, if you wish to claim a refund, please make a note of your remaining paid-for in-game currency balance before this time. Your remaining paid-for in-game currency balance will be displayed on the refund application form.

- Once we have completed the relevant procedures, we will transfer the value of any remaining paid-for in-game currency balance in Japanese Yen to the bank account you specify.

 

Thank you once again for supporting the game up until now, and our sincerest apologies for the closure.

There are many other exciting games in the LINE Games roster, and we hope that you will enjoy them too!

March 15, 2018

LINE Corporation