Notification of Game Closure


Thank you for playing LINE PLAY.
We regret to announce that service for LINE PLAY will be closing soon. We would like to extend our sincerest apologies for the closure and gratitude to all players who have supported the service up until now.
From 3pm, Apr 18, 2024 (GMT+9), the game will no longer be available to download, and sales of paid-for items (hereinafter referred to as in-game currencies) will close permanently.
If you already have the game app installed on your smartphone, you will be able to continue playing and using your in-game currencies right up until service closure.
Please refer to the schedule below for further important dates related to the closure of service.

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Schedule (all times and dates are GMT+9)
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Termination of new downloads: 3pm, Apr 18, 2024
Closure of sale of in-game currencies: 3pm, Apr 18, 2024
Game closure: 3pm, May 20, 2024
Start date for refund request applications: 3pm, May 30, 2024
Application deadline for refund requests: 3pm, Aug 28, 2024
Support closure: Oct 30, 2024
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In-Game Currencies
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In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds for in-game currencies remaining in their account (hereinafter referred to as paid-for in-game currency balance) at the time the game closes.

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(Update: October 17, 2023)
■ Types of in-game currencies eligible for refund
Unused balances of Cash (purchased Cash), Gems (purchased Gems), and Extra Hearts (purchased Hearts) you have at the time of the game closure (3pm, May 20, 2024).

■ How to check your unused paid-for in-game currency balance
In-app, please refer to MENU > Settings > My Gems, My Cash, and My Extra Hearts to check your unused paid-for in-game currency balance.
This applies to balances for purchased Gems, purchased Cash, and purchased Hearts if there are any.
Bonus Gems, Bonus Cash, and Bonus Hearts are not eligible for refunds.

(Updated: November 13, 2023)
■ In-game currency prices
Refund amounts will be calculated based on the following prices:
Cash (purchased Cash) = JPY 26.67, Gems (purchased Gems) = JPY 0.17, Extra Heart (purchased Hearts) = JPY 6.17
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■ Refund application process
You must submit a Refund Application Form.
The URL for the Refund Application Form will be posted on the LINE GAME official blog and other locations no earlier than May 20, 2024 (GMT+9).
The aforementioned Refund Application Form is only for those playing with LINE Login. The application process for players using other methods to log in will be announced at a later date.

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Notes
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- New downloads from both the App Store and Google Play, as well as sales of in-game currencies both in the game application and on LINE STORE, will be terminated at 3pm, Apr 18, 2024 (GMT+9).
Once the game has been removed from the App Store and Google Play, you will no longer be able to re-download or re-install the game app in the event that you delete it from your smartphone.

- In-game items can be used until the game closes.
- Since it will no longer be possible to log in to the game after it has closed, if you wish to claim a refund, please make a note of your remaining paid-for in-game currency balance before this time.
Your remaining paid-for in-game currency balance will be displayed on the refund application form.

- Once we have completed the relevant procedures, we will transfer the value of any remaining paid-for in-game currency balance in Japanese Yen to the bank account you specify.
- Countries other than Japan, Korea and Taiwan are not eligible for the Refund Application Form mentioned above.


Thank you once again for supporting the game up until now, and our sincerest apologies for the closure.
There are many other exciting games in the LINE GAME roster, and we hope that you will enjoy them too!

October 10, 2023
LY Corporation